Superbet just pulled off something you don’t see often in this industry. A slot game bug hit over the weekend, and instead of voiding everything—as the fine print usually allows—they paid out. All of it. Roughly €30 million.
What Happened
The issue came from Playtech’s Fire Blaze Red Wizard. A glitch made every spin a guaranteed win. Players noticed fast. Word spread across forums, Telegram groups, the usual places. By the time Superbet realized what was going on, more than 7,500 accounts had stacked up winnings worth tens of millions.
The first reaction was standard: accounts frozen. In gambling terms, that’s usually the kiss of death for any disputed payout. Operators point to the line in the rules that says “malfunction voids all play.” End of story.
But not this time.
The U-Turn
Superbet decided to unfreeze accounts and pay everyone. They explained it bluntly: “We are the operator that pays out every win, regardless of amount. We don’t want that to change.”
That’s not cheap talk. ProSport Romania calculated the damage at around €30 million, all drained in just a few hours. Possibly the largest glitch-related payout in European gambling to date.
Why Pay Instead of Fight
The spokesperson put it like this: “Our vision is to always do what is right for our customers. By honoring these payments, we prove that commitment.”
Think about the alternative. Dragged-out lawsuits, negative headlines, thousands of angry customers. Operators like Betfred and Paddy Power have been through that. Betfred fought for three years before finally losing in court in 2021. Paddy Power was forced by the UK High Court in 2025 to cough up a £1 million jackpot after a “display error.”
Superbet clearly didn’t want that kind of battle. Better to take the hit now and lock in long-term trust.
Was It Playtech’s Fault?
Early chatter suggested the bug was in the slot software itself. Playtech shut that rumor down quickly. They told SBC Americas: “We confirm there are no malfunctions with this or any other Playtech slot. Games are operating as normal.”
So the cause is still under investigation. But at this point, most attention is on Superbet’s move, not Playtech’s code.
Why It Matters
Romania’s online gambling market is crowded and competitive. Trust is currency here. By swallowing the loss and paying players in full, Superbet just bought themselves something money usually can’t: credibility.
It’s a gamble, but a smart one.
The glitch may fade from memory, but the story of an operator that stood by its players—when every rulebook said they didn’t have to—will stick around much longer.
About the Author
Daniel is a content creator at Mr Win and has worked in the iGaming industry since 2012. With more than a decade of experience reviewing casino operators and bonuses, he focuses on safe play, licensing standards, and helping players find fair gaming sites.